Refund policy
Refund & Return Policy
Arco’s Art Studio
Last updated: November 10, 2026
At Arco’s Art Studio, we take pride in the quality of our artwork and want every customer to be satisfied with their purchase.
Because our products include original paintings, signed limited-edition prints, custom artwork, and printed merchandise, return eligibility varies by product.
Original Artwork
Original paintings are individually created works of fine art.
If you would like to request a return of an original painting, please contact us within 14 days of delivery.
Return requests will be evaluated based on the artwork's condition and the circumstances of the purchase. Approved returns must be sent back using appropriate protective packaging and an agreed shipping method.
Artwork must be in its original condition.
Any nonrefundable charges or customer-paid return shipping costs will be disclosed before a voluntary return is approved.
This does not limit any rights provided by applicable law.
Signed & Numbered Limited-Edition Prints
Limited-edition prints are prepared specifically for each customer, then individually inspected, signed, and numbered by the artist.
Because of their limited availability and individually finished nature, these prints are not ordinarily eligible for discretionary returns or exchanges due to a change of mind once production has begun.
If a print arrives damaged, defective, or incorrect, we will work with you to arrange an appropriate replacement, refund, or other remedy.
Any applicable legal cancellation or return rights remain unaffected.
Framed Artwork
Framed artwork may involve specialized materials and custom preparation.
Custom-framed pieces and personalized framing selections are generally not eligible for discretionary returns due to a change of mind after framing work has begun.
If your framed artwork arrives damaged, defective, or does not match your order, please contact us so we can resolve the issue.
Apparel, Postcards & Accessories
Standard, non-personalized merchandise may be returned within 30 days of delivery if the item is unused, in its original condition, and accompanied by proof of purchase.
Personalized or custom-made merchandise may have different return limitations, which will be disclosed before purchase.
Items that arrive defective, damaged, or incorrect will be addressed regardless of any ordinary change-of-mind return restrictions, as required by law.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If you receive damaged, defective, or incorrect merchandise, contact us as soon as reasonably possible at:
Please include your order number, a description of the issue, and photographs when available.
We may request photographs of the packaging and shipping label to help determine an appropriate resolution.
We will assess the issue and offer a replacement, repair, refund, or other remedy as appropriate.
Order Cancellations
If you need to cancel an order, contact us promptly.
Orders may be eligible for cancellation before production or fulfillment begins.
Once a limited-edition print, custom frame, commissioned artwork, or personalized item has entered production, cancellation may not be possible.
Cancellation requests will be handled in accordance with the terms applicable at purchase and any rights required by law.
Return Authorization
Please contact us before sending any item back.
We will provide instructions and an appropriate return address after reviewing your request.
Do not return artwork to our printing or fulfillment partners unless specifically instructed.
Unauthorized returns may not be processed correctly.
Return Shipping
For approved discretionary returns, the customer is generally responsible for return shipping unless we state otherwise.
For damaged, defective, or incorrectly supplied items, we will provide an appropriate remedy and cover applicable return shipping costs where required.
We recommend secure, trackable shipping for valuable artwork.
Refund Processing
Once an eligible return is received and inspected, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method within 10 business days, subject to payment-provider processing times and applicable law.
Original shipping charges may be nonrefundable for discretionary returns where permitted by law. This does not affect remedies for defective or incorrectly supplied goods.
International Orders
International purchases may be subject to additional consumer protection laws, including statutory cancellation or withdrawal rights in certain jurisdictions.
Nothing in this policy limits rights that cannot lawfully be excluded.
Contact
For cancellations, returns, damaged items, or other order concerns:
Arco’s Art Studio
Email: arcoiriscuetarahiga@gmail.com
Website: www.arcosartstudio.com
We appreciate your support of independent art and will make reasonable efforts to resolve concerns fairly and promptly.